Enterprise / AI / 2023
Vodacom WhatsApp Chatbot
A service that allows Vodacom Lesotho subscribers to register for Mpate Sheleng Insurance and access support straight from their WhatsApp.
Inside the projectPEISO MEDIA GROUP — SELECTED WORKLive
Enterprise / AIDesigned to make everyday work better.
- Client
- Vodacom Lesotho
- Delivered
- 2023
- Built with
- Node.jsWhatsApp Business APIPythonAWS Lambda
The challenge
Vodacom Lesotho faced a high volume of customer support queries related to insurance registration, leading to long call center wait times and manual processing errors.
Our approach
We engineered a robust WhatsApp Chatbot using the WhatsApp Business API. The system automates the KYC process, integrates directly with Mpate Sheleng Insurance databases for real-time registration, and provides an intuitive menu for support queries.
DiscoverBuildLaunch
The outcome
Reduced call center volume by 40% within the first 3 months and streamlined insurance registration from days to minutes.
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